Refund policy

Returns & Refunds Policy
Last Updated: August 2026
Store Operator Information
Owner Name: JAMIE HARRIS
Email: dieters-pukka-3b@icloud.com
Phone: 2157620801
Address: 100 UPLAND AVE, HORSHAM, PA 19044, United States
This Returns & Refunds Policy governs all return, exchange, and refund procedures for every order placed on this Shopify store. By completing a purchase and using our store services, you acknowledge that you have read, understood, and fully agreed to the terms below. This policy works together with our Shipping Policy, Terms of Service, and Legal Notice to regulate all customer transactions.

1. Return Eligibility & Time Window

We accept eligible return and exchange requests within 30 calendar days from the official delivery date of your order. To qualify for return approval, all items must be unused, unwashed, unaltered, free of scratches, stains, wear marks, or personal damage, and kept in perfect resalable condition. All original packaging, product tags, labels, and accessories must be intact and included in the return package.
Any return requests submitted after the 30-day window, or items that show signs of usage, modification, damage, missing parts, or incomplete packaging will not be eligible for returns, exchanges, or refunds and may be rejected at our sole discretion.

2. Final Sale & Non-Returnable Items

The following product categories are considered final sale and cannot be returned, exchanged, or refunded, except for verified manufacturing defects, fulfillment errors, or incorrect item delivery caused by our team:
  • Clearance items, discounted goods, flash sale products, and limited-time final-sale merchandise
  • Customized, personalized, printed, and made-to-order products
  • Hygiene-sensitive, intimate, disposable, and personal care goods
  • Digital products, downloadable content, gift cards, and service vouchers

3. How to Submit a Return Request

All return, refund, and exchange requests must be initiated through our official support email: dieters-pukka-3b@icloud.com. Please provide your full order number, customer name, item name, quantity, and clear return reason to speed up review and processing.
Our customer service team will review your request and send official return instructions, including approved return address and packaging guidelines, within 1–3 business days. Any unauthorized returns sent without prior written approval will not be processed or refunded.

4. Return Shipping Fees & Responsibilities

Customer-Initiated Returns: For returns due to personal preference, including change of mind, unsuitable size, style dissatisfaction, or unwanted purchase, the customer is fully responsible for all return shipping fees and handling costs. Original shipping fees paid at checkout are non-refundable.
Store-Initiated Returns: If items arrive damaged, defective, faulty, or incorrect due to our packing or fulfillment errors, we will cover valid return shipping costs or provide a prepaid return label after verification.
We highly recommend using trackable shipping services with delivery confirmation for all return shipments. We are not liable for return packages lost, stolen, or damaged during carrier transit.

5. Item Inspection & Approval Process

Once we receive your returned package, our team will conduct a full inspection of item condition, packaging integrity, and policy compliance. We reserve the right to approve or decline any return request based on inspection results.
Approved returns will proceed to refund or exchange processing immediately. Denied returns will receive a detailed rejection explanation, and the item may be returned to the customer at the customer’s shipping cost.

6. Refund Processing Timeline & Method

All approved refunds will be processed within 5–10 business days after successful item inspection and confirmation. Refunds will be issued directly to your original payment method used at checkout.
Please note that banks, credit card companies, and third-party payment gateways may take an additional 3–15 business days to post the refund to your account. These delays are controlled by financial institutions and are beyond our control.

7. Exchange Policy

We offer product exchanges for damaged, defective, or incorrectly shipped items within the 30-day return window. All exchanges are subject to real-time stock availability.
If your requested replacement item is out of stock, discontinued, or unavailable, you may select an alternative product of equal value or receive a full refund to your original payment method.

8. Damaged & Defective Item Claims

If you receive damaged, faulty, or defective merchandise, you must submit a formal claim with clear photos or videos of the defect, damage condition, and original unaltered packaging within 7 calendar days after delivery. After verification, valid claims will be resolved with a full refund, partial refund, or free product replacement based on the situation.

9. Policy Updates & Revisions

We reserve the right to update, modify, or revise this Returns & Refunds Policy at any time without prior customer notice. All policy changes take immediate legal effect upon publication on our Shopify store website. Continued website browsing and order placement after updates constitutes full acceptance of the revised terms.

10. Official Contact Information

For all return, refund, exchange, and policy-related inquiries, please contact our official support team:
Email: dieters-pukka-3b@icloud.com
Phone: 2157620801
Address: 100 UPLAND AVE, HORSHAM, PA 19044, United States